Twilight Does Tech Support
Twilight Sparkle casually walked through the quiet halls of the building. She arrived as usual through the portal once again to visit her human friends and after a week of spending time with them she was on her way back home. She was taking a casual stroll, getting to know the school and what it had to offer before she left. She visited the science laboratory, much to the teacher's pre-annoyance yet growing impression for her knowledge. She tried out her hand at culinary. Apart from the overuse of chilies, the half burnt meals, the broken plate, and being quickly ushered out by the instructor, she turned out alright.
Which left her wondering if there was anything else to try before she left. She did not find anything interesting to do so she was on her way down the hallway which led outside to the statue of the prancing horse.
"Hey you!" Twilight jumped at the sound of her voice which came from behind her. She turned around to see the owner of the voice. It was a lad. He had green hair, bags under his green eyes that were behind a pair of glasses.
"Me?" Twilight pointed to herself.
"Yeah you. I really really need some help. My name is Widget and I have to pick my mother up at the airport but I need someone to take over for me."
"Take over... what?"
The lad beckoned her into the room. In the room were stacks of computer towers, monitor screens, many wires and cords. Within the cluster was a tiny desk and a chair. The desk was equipped with a computer and a telephone.
"Here's all you have to do," he walked over to the stacks of computer towers and pointed to slips of paper taped onto them. "These are already fixed. When someone comes to collect their computer, just give them the computer with their name on them. If someone calls with computer problems write their name down on the notepapers on the desk and tell them to switch their computer off and on again. That usually solves the problem most of the time. If it's something else this book should help." He handed her a book. "Okay? I'll be back in about an hour or two. Gotta run."
"But I didn't say I was going to do... it" Twilight tried to object but was only greeted with an empty space where he stood.
Twilight sat down on the chair while she contemplated her situation. Okay, I am in this room with all these funny machines of witchcraft, she thought to herself. I can't leave now because he said that people will stop by to pick these things up. She took deep breaths as she heavily planted her head on the desk. As a knock sounded she gave a small shriek as she sprang upright. At the doorway stood a tall boy. He was short, he wore a brown hat, and he seemed twitchy.
"Uh," the boy said, "My name's Twitch. Widget told me that my computer was fixed and to stop by to pick it up."
Okay." Twilight responded with a smile. A very nervous smile but nevertheless a smile. She walked over to the stacks of the funny witchcraft machines and read the slips of paper. "What is your name again?
"Twitch." he answered as he looked around the room.
Hmm, Twitch, Twitch, Twitch, I don't see it anywh- "Ah here it is," Twilight lifted the tower with Twitch's name on the taped paper. Hmm, not as heavy as I thought. She handed it to him. "Here you go."
"Thanks," Twitch was about to leave but stopped. "I haven't seen you working here before. Normally Widget's here. Is he alright?"
"Yeah he's alright. He just had to pick someone up and he left me in charge with stuff here."
"Well, tell him that I said hi. Okay?"
"No problem." And he was gone.
"This isn't so hard," Twilight said to herself as she sat down. What should I do to pass the time? Ooh, what about that book? That should be interesting. She grabbed the book from the desk and delved into the many pages.
As she was on the twelfth chapter the telephone rang.
"Hello," Twilight answered.
"Hi, is this Widget?" A grumpy sounding voice could be heard at the other end of the line.
"I'm sorry, Widget isn't here right now. But I could help you."
"You sure?"
"Yeah, I'm pretty sure."
"Okay. My laptop keeps sticking on my screen. I'm not really sure what's goin' on."
"Alright then. Can I get your name?"
"My name's Chestnut. Chestnut Hill."
Twilight wrote Chestnut's name on a slip of yellow paper stuck to the desk.
What did that guy tell me to do when someone calls with computer problems? Oh yeah.
"Did you try turning it off and turning it back on again?" Twilight asked while biting her nails.
"No I didn't," Chestnut answered. "Let me try."
"Okay. Let me know what happens."
After a few minutes of muffled background sounds from Chestnut's end he answered. "It works again. It's not sticking again."
"That's good... right?"
"Yes that's good. Thank you."
"You're welcome."
Chestnut then hung up which left Twilight alone with her book to continue.
An hour and a half passed and there were no more telephone calls or any pickups. Twilight Sparkle had successfully completed the book. All that was left was to wait for Widget to show up and for her to leave. Five minutes before the second hour the telephone rang. She picked it up and once again placed it at her ear.
"Hello." Twilight answered with a cheerful tone. She was sure that with the vast information she learned from the book to consider herself an expert on the use of computers. She was extremely confident that the current call a piece of cake.
"Is that boy Widget there?" A feminine voice was heard from the end of the line. Twilight was taken aback by the lack of a proper greeting and the harshness in her voice.
"N-no, Widget's not here. But I could help you with your problem."
"Alright. I was working on a document on Microsoft Word and when it asked if I wanted to save the document I accidentally clicked on 'no'. I need you to get it back.
If she didn't save the document then it doesn't exist anymore.
"I'm really sorry but if you didn't save it then there's no way to get it back. It's gone."
"Whadda you mean it's gone?"
"It's gone. If you didn't save it then it doesn't exist anymore."
"I don't think you understand the situation here. That document was a design report for my boss to review. If I don't have it by two hours then I could be fired. I NEED YOU TO GET IT BACK!"
"I can't get it back, there's nothing you can do to get it back."
"I know that there's nothing I can do. That's why I called you."
"I'm really sorry but you don't understand. There's nothing that can be done."
"You guys are just being lazy. This is the type of service that I'm getting?”
“I am not lazy,” Twilight growled, “I’m just telling the truth. There. Is. Nothing. That. Can. Be. Done!”
You are just stupid. You probably are not even a real computer technician.”
“Now listen here!” Twilight’s empty fist clenched, her other hand was squeezed tightly on the phone that creaks can be heard from the plastic. “You do not have any right to call me stupid. I have studied the subject through a book. A BOOK! That makes me qualified to say what happened with your piece of junk. When you close Microsoft Word there is always a message that says that if you don’t save your work, then there is no way of getting it back. MICROSOFT IS THE COMPANY THAT MADE WORD AND THEY KNOW THAT! Are you Microsoft? NO! All you know what to do is to play solitaire and write puny reports for your worthless boss.”
“Are you calling my boss worthless?” The woman yelled. Twilight had to temporarily remove the telephone from her ear.
“Yes I am calling your boss worthless because he was an utter idiot to hire an idiot like you.” Twilight’s skin turned white. Her hair turned into a gravity defying flame while her eyes turned bright red.
“What’s all the yelling about?” A voice was heard beside her.
Twilight shrieked as she turned to see the voice beside her. It was Widget and he looked confused.
“Widget, there is this crazy woman that keeps trying to get an unsaved document from Word and I told her I can’t and now she says that I am lazy and stupid.”
“Just give me the phone,” Widget outstretched his hand. Twilight placed the telephone in his hand and placed it at his ear.
“Hello this is Widget,” Widget began listening to the woman on the other end of the line. But her quarreling made him temporarily remove the telephone from his ear. He waited with a comical ‘make it stop’ face until the yelling was replaced with silence. “Miss Splinter, but the lady is right. There is nothing that can be done to retrieve the document. I’m really sorry. Good day.”
While the screaming resumed Widget hung up the phone and threw it on the desk.
“I’m sorry if I did something wrong.” Twilight slightly lowered her head.
"It's no problem," Widget placed his hand on her shoulder, "Miss Splinter knows nothing about computers but she thinks that since she has one she knows everything about it. I sounded just like you when she first called me."
"But I could have handled the situation better if I didn't act up,"
"Twilight, Sometimes you can't just be nice to everyone that exists. There is always going to be that one person that will be almost impossible to tolerate."
That thought repeatedly looped in her mind like a stuck record as she silently departed Canterlot High School through the portal. If I can't tolerate everyone, which Miss Splinter proved, then how can I truly identify myself as the Princess of Friendship? It doesn't make sense. I still have a lot to learn.
